We are committed to protecting your privacy and handling your personal data with care and respect. This policy explains how we collect, use and protect your information when you visit our website, contact us or place an order.
Who we are
We are a UK based florist business. If you have any questions about this policy or how your data is used, please contact us via our Contact Us page
What information we collect
We may collect and process the following information:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order details and purchase history
- Any information you provide when contacting us
- Payment information, which is processed securely by our payment providers and is not stored by us
How we collect your information
We collect information when you:
- Use the contact form on our website
- Place an order through our ecommerce system
- Communicate with us by email or phone
How we use your information
We use your information to:
- Process and fulfil your orders
- Respond to enquiries and provide customer support
- Communicate with you about your order
- Meet legal and accounting requirements
- Improve our services and website
We only collect information that is necessary and relevant for these purposes.
Legal basis for processing
Under UK GDPR, we process your personal data based on:
- The performance of a contract, such as fulfilling an order
- Our legitimate interests in running and improving our business
- Your consent, where you have chosen to contact us
Sharing your information
We do not sell or rent your personal data to third parties.
We may share your information with trusted third parties where necessary, such as:
- Payment processors to handle transactions
- Delivery services to fulfil orders
- Website and ecommerce providers who support our systems
All third parties are required to handle your data securely and in line with data protection laws.
How we store and protect your data
Your data is stored securely and access is limited to those who need it to carry out their work. We take appropriate technical and organisational measures to protect your information from loss, misuse or unauthorised access.
How long we keep your data
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting or reporting requirements.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where appropriate
- Object to or restrict how your data is processed
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us via our Contact Us page.
Cookies
Our website may use cookies to ensure it works properly and to improve your browsing experience. You can manage or disable cookies through your browser settings.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this privacy policy or how we handle your personal data, please get in touch using our Contact Us page.